Last updated: [February 2026]

This website (the “Site”) is owned and operated by CompetentRoofer Limited, trading as the NFRC Competent Person Scheme (“we”, “us”, “our”, “NFRC CPS”). We are committed to protecting your privacy and ensuring the security of any personal information we collect about you.

This Privacy Policy explains how we collect, use, store, share, protect, and retain your personal data when you use our Site, engage with our services, or otherwise interact with us.

About Us

NFRC CPS is a UK-based competent person scheme provider for the roofing sector, accredited and audited by UKAS. We process personal data about registered contractors, individuals associated with contractor businesses, and consumers where necessary to administer and monitor competent person scheme activities.

Consent

By accessing and using our Site or by providing us with your personal information, you consent to the collection, storage, and processing of your personal data as described in this Privacy Policy.

Information We Collect

We only collect personal information necessary for the purposes described in this policy, including but not limited to:

1. Personal Data You Provide Directly:

  • Name
  • Contact details (email address, telephone number, postal address)
  • Business details (company name, business contacts)
  • Information related to qualifications, competence, and certification
  • Complaint details where applicable

2. Data Collected Through Site Use:

  • We may collect technical data such as IP addresses and cookies for site administration and analytics purposes.

How We Collect Your Data

Your data may be provided:

  • Via forms on the Site
  • Through our secure contractor portal
  • By email, telephone, post or in person
  • From an NFRC CPS registered contractor business where you work or are associated with

How We Use Your Data

We use personal data to:

  • Administer and manage contractor certifications
  • Verify identity and check qualification records
  • Handle and respond to complaints
  • Contact you regarding scheme matters
  • Confirm compliance with scheme and regulatory requirements
  • Maintain contractor directory information where applicable

We may also use aggregated, anonymised data to improve our services.

Legal Basis for Processing

We process personal data:

  • Where necessary for the performance of tasks in the public interest
  • To fulfil contractual obligations with registered contractor businesses
  • To pursue legitimate interests in running and administering the Competent Person Scheme
  • Where consent has been given

Sharing Your Data

We may share personal data:

  • With government or regulatory bodies where required by law
  • With scheme partners or accreditation bodies in relation to scheme administration
  • With third-party service providers who support our operations (under contract)

We do not transfer personal data outside the UK.

Retention of Your Data

We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including monitoring certified work during its expected life cycle and to defend against any legal claims.

Cookies and Similar Technologies

We use cookies and similar technologies to collect technical and usage data to improve site performance and user experience. You may manage your cookie preferences through your browser settings. You can access our Cookie Policy here

Your Rights

You have the following rights regarding your personal data:

  • Right of access – request copies of your personal data
  • Right of rectification – correct inaccurate or incomplete data
  • Right to object – object to certain processing activities
  • Right to erasure – request deletion of data where lawful to do so
  • Right to lodge a complaint – through the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
  • Please contact us if you wish to exercise any of these rights.

Third Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this Site.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

NFRC Competent Person Scheme

31 Worship Street London EC2A 2DY

Tel: 0207 448 3189

Email: [email protected]